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Privacy Policy
Last updated: January 1, 2025
1. Introduction
StandOut Vacations ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name and contact information (email, phone number, address)
- Payment and billing information
- Travel preferences and booking details
- Communication history with our team
- Emergency contact information
2.2 Automatically Collected Information
We automatically collect certain information when you visit our website:
- IP address and location data
- Browser type and version
- Pages visited and time spent on our site
- Referring website information
- Device information
3. How We Use Your Information
We use your personal information for the following purposes:
- Processing and managing your bookings
- Providing customer support and concierge services
- Sending booking confirmations and travel information
- Improving our services and website functionality
- Marketing communications (with your consent)
- Complying with legal obligations
- Preventing fraud and ensuring security
4. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal data based on:
- Contract performance: To fulfill our booking and service obligations
- Legitimate interest: To improve our services and prevent fraud
- Consent: For marketing communications and non-essential cookies
- Legal obligation: To comply with applicable laws and regulations
5. Information Sharing
We may share your information with:
- Property owners: To facilitate your booking
- Service providers: Payment processors, cleaning services, concierge partners
- Legal authorities: When required by law or to protect our rights
- Business partners: With your explicit consent
We do not sell your personal information to third parties.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Generally no longer than 7 years after your last interaction with us
7. Your Rights (GDPR)
If you are in the European Economic Area, you have the following rights:
- Access: Request copies of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your personal data
- Restrict processing: Limit how we use your data
- Data portability: Request transfer of your data
- Object: Object to processing based on legitimate interest
- Withdraw consent: For processing based on consent
To exercise these rights, contact us at [email protected]
8. Cookies and Tracking
We use cookies and similar technologies to:
- Ensure proper website functionality
- Analyze website usage and performance
- Personalize your experience
- Provide targeted advertising (with consent)
For detailed information about our cookie practices, please see our Cookie Policy.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of sensitive data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and employee training
- Secure payment processing through certified providers
10. International Data Transfers
Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, including adequacy decisions and standard contractual clauses approved by the European Commission.
11. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information immediately.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or prominent notice on our website. Your continued use of our services constitutes acceptance of the updated policy.
13. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
14. Supervisory Authority
If you are in the EU and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.